Privacy Notice
How PayPath UK uses personal information.
This notice explains what information PayPath UK collects, why we use it, and the choices you have. It is written for planning-product users rather than lawyers, so the focus is on clear, practical explanations.
Who controls the data
PayPath UK is the controller for the personal information described in this notice. The current controller name is PayPath UK.
Contact: support@paypathuk.com.
Postal contact: Postal address available on request via support email..
What we collect
- Account details such as email address and sign-in/session information
- Workspace data such as saved scenarios, notes, tags, shortlist choices, and comparison activity
- Subscription or billing-related records if billing is enabled, such as plan status and payment-provider identifiers
- Support or feedback information you send to us by email or contact routes
- Usage and analytics information if you consent to analytics
- Cookie and consent-preference data so we can remember your choices
How we collect it
- Directly from you when you sign up, sign in, save scenarios, edit notes, or contact support
- Automatically from your browser or device when strictly necessary cookies are set
- From analytics or advertising technologies only where the relevant consent has been given and the relevant tooling is actually enabled
- From payment providers and infrastructure providers where they help us run accounts, billing, support, or site measurement
Why we use it
- To run accounts, saved scenarios, and workspace features
- To provide support, investigate issues, and respond to feedback
- To manage subscriptions and prevent abuse or misuse
- To understand product usage and improve calculators or content when analytics consent has been given
- To remember cookie preferences and respect consent choices
Lawful bases in plain English
- Contract: when we need to run your account, workspace, or paid plan
- Legitimate interests: when we need to keep the service secure, answer support requests, prevent abuse, or improve the service in ways that are proportionate
- Consent: for optional analytics, advertising technologies, or any other optional cookie-based activity that needs it
- Legal obligations: where records need to be kept for tax, accounting, or regulatory reasons
Sharing and providers
We may share personal information with service providers that help us run the product, such as hosting, database/authentication providers, payment providers, analytics providers you have consented to, and email/support tools.
We do not sell personal information. If advertising is enabled later, any ad-related providers will only be used through the site’s consent controls.
International transfers
Some providers may process data outside the UK. Where that happens, the aim is to use providers that offer appropriate safeguards, such as recognised transfer mechanisms or equivalent protections.
Retention
- Account and workspace data is kept while your account is active and for a reasonable period afterwards if needed for support, security, or subscription records
- Support emails are kept for as long as needed to handle the issue and maintain a record of the conversation
- Consent records are kept so we can show that a choice was made and respect that choice later
- Billing records may be kept longer where accounting or legal obligations require it
Your rights
Depending on the circumstances, you may have rights to ask for access, correction, deletion, restriction, portability, or to object to certain uses. You can also withdraw consent for optional cookies at any time in Cookie settings.
For cookie-specific detail, see the Cookie Notice.
Complaints
If you have concerns, please contact us first so we can try to fix the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO).